> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resolve.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Limits

Resolve AI uses limits to maintain reliability and stability of our systems. Here is an outline of the standard limits that apply to each organization.

<Info>
  Need to adjust your org's limits? Contact us at [help@resolve.ai](mailto:help@resolve.ai).
</Info>

## Chat Messages

Users can @-mention Resolve (`@Resolve` in Slack, `@ResolveAI` in MS Teams) to send a chat message from either integration.

* Users can send 1 chat message / second, 5 messages / minute
* Bots can send 2 chat messages / second, 30 messages / minute
* Organizations in total can send 500 chat messages / minute

## Auto-Investigations

Some teams configure Resolve to automatically investigate alerts when they fire. Configure which alerts are worth auto-investigating in the Team Knowledge page, under the Alerts configuration tab.

When auto-investigations are turned on, Resolve runs an investigation for every new alert that matches the specified filters. To keep an alert storm from overwhelming the system, auto-investigations are rate limited.

Lightweight triages and full deep investigations draw from **two independent budgets**, so a burst of cheap triages can't exhaust the capacity reserved for deep investigations. The default per-organization budgets are:

| Investigation type                                         | Hourly     | Daily     |
| ---------------------------------------------------------- | ---------- | --------- |
| Triage (lightweight, single-agent read)                    | 250 / hour | 750 / day |
| Deep Investigation (full, multi-agent root-cause analysis) | 30 / hour  | 100 / day |

Which budget an auto-investigation draws from follows its [Alert Investigation Mode](/alert-investigation-modes):

* **Triage** mode draws from the triage budget.
* **Investigation** mode draws from the deep budget.
* **Adaptive** mode starts every alert as a triage (triage budget) and only charges the deep budget when it escalates to a deep investigation.

<Info>
  These are the default budgets. They can be tuned per organization — contact us at [help@resolve.ai](mailto:help@resolve.ai) if you need different limits.
</Info>

<Info>
  Note: Enterprise customers can run unlimited manual investigations, even when auto-investigations have been rate limited.
</Info>

## Incidents

When Resolve is added to an incident channel, it subscribes to the channel and follows every update while activity continues. This keeps Resolve engaged through long-running incidents and any lulls in between. If activity dies down for 4 days (96 hours), Resolve pauses its subscription to that channel.

* To resume the subscription, @-mention Resolve in the channel (Slack or Microsoft Teams)
* Once resumed, Resolve catches up on messages sent during the pause
* Even while paused, you can still ask the agent to do work from the Resolve UI or by @-mentioning it in the channel

## Free Self-Serve Trials

* Each organization can run 20 chats or investigations each day
* The trial is limited 14 days for new organizations
* After the trial ends, the organization downgrades to a limited free plan
* The limited free plan entails each org a daily limit of 2 chats or investigations

<Info>
  Need to upgrade? Contact us at [help@resolve.ai](mailto:help@resolve.ai).
</Info>