Resolve AI uses limits to maintain reliability and stability of our systems. Here is an outline of the standard limits that apply to each organization.

Need to adjust your org's limits? Contact us at 

 in MS Teams) to send a chat message from either integration.

Users can send 1 chat message / second, 5 messages / minute

Bots can send 2 chat messages / second, 30 messages / minute

Organizations in total can send 500 chat messages / minute

Some teams configure Resolve to automatically investigate alerts when they fire. Configure which alerts are worth auto-investigating in the Team Knowledge page, under the Alerts configuration tab.

When auto-investigations are turned on, Resolve will run an investigation for all new alerts that match the specified filters. To avoid overwhelming the system with an alert storm, these auto-investigations are rate limited to 30 auto-investigations/hour.

Note: Enterprise customers can run unlimited manual investigations, even when auto-investigations have been rate limited for the hour.

When Resolve joins an incident channel, it proactively polls the channel for new messages and context every minute for up to 4 hours. After 4 hours, proactive polling stops. An @-mention will still pull in the latest context and allow further investigation on demand, but Resolve will no longer monitor the channel automatically.

Each organization can run 20 chats or investigations each day

The trial is limited 14 days for new organizations

After the trial ends, the organization downgrades to a limited free plan

The limited free plan entails each org a daily limit of 2 chats or investigations

Incident Channels

Limits

Mitigation Actions

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Okta

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