Limits

resolve ai uses limits to maintain reliability and stability of our systems here is an outline of the standard limits that apply to each organization need to adjust your org's limits? contact us at help\@resolve ai mailto\ help\@resolve ai chat messages users can @ mention resolve ( @resolve in slack, @resolveai in ms teams) to send a chat message from either integration users can send 1 chat message / second, 5 messages / minute bots can send 2 chat messages / second, 30 messages / minute organizations in total can send 500 chat messages / minute auto investigations some teams configure resolve to automatically investigate alerts when they fire configure which alerts are worth auto investigating in the team knowledge page, under the alerts configuration tab when auto investigations are turned on, resolve runs an investigation for every new alert that matches the specified filters to keep an alert storm from overwhelming the system, auto investigations are rate limited lightweight triages and full deep investigations draw from two independent budgets , so a burst of cheap triages can't exhaust the capacity reserved for deep investigations the default per organization budgets are investigation type hourly daily triage (lightweight, single agent read) 250 / hour 750 / day deep investigation (full, multi agent root cause analysis) 30 / hour 100 / day which budget an auto investigation draws from follows its alert investigation mode docid 9bypafmfv4x0e8cjsyppq triage mode draws from the triage budget investigation mode draws from the deep budget adaptive mode starts every alert as a triage (triage budget) and only charges the deep budget when it escalates to a deep investigation these are the default budgets they can be tuned per organization — contact us at help\@resolve ai mailto\ help\@resolve ai if you need different limits note enterprise customers can run unlimited manual investigations, even when auto investigations have been rate limited free self serve trials each organization can run 20 chats or investigations each day the trial is limited 14 days for new organizations after the trial ends, the organization downgrades to a limited free plan the limited free plan entails each org a daily limit of 2 chats or investigations need to upgrade? contact us at help\@resolve ai mailto\ help\@resolve ai