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The Resolve app for Microsoft Teams supports chat interactions, incident group channels, and proactive alert investigations.

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Supported Features

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Prerequisites

If your organization restricts third-party Teams apps, a Microsoft Teams admin will need to allow the app and grant admin consent. Otherwise, end users can install ResolveAI themselves from the Microsoft Teams app marketplace.

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Installation

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Step 1: Install ResolveAI from the Teams app marketplace

Install the ResolveAI app from the Microsoft Teams app marketplace. A Microsoft Teams admin must grant consent for the permissions ResolveAI requires:
  1. Go to the Teams Admin Center
  2. Open the ResolveAI app details page under Teams Apps
  3. Click Grant admin consent
If your organization restricts third-party apps, also allow ResolveAI under Org-wide app settings or App permission policies. For details on the permissions required, see App Permissions.

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Step 3: Add ResolveAI to a channel or group chat

You can add ResolveAI in two ways:
  • In a channel: Click the [ + ] icon to search for and add the ResolveAI app
  • In a group chat: Click Add agents and bots and select ResolveAI
It may take a few minutes for the bot to appear.

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Step 4: Configure the channel

When ResolveAI is added, it posts a welcome card with a Configure Channel button. Click Configure Channel and pick a channel type to tailor Resolve’s behavior for the conversation:
  • General — @-mention Resolve to ask questions in any team channel
  • Alerts — Resolve proactively investigates alerts posted to the channel and your team can @-mention Resolve to ask follow-up questions
  • Incident — Resolve acts as an expert incident responder, investigating the incident using channel context and posting its findings
How Resolve recognizes incidents across your org — one channel per incident, one group chat per incident, or a thread per incident in a standing channel — is set in Admin > Incident Channels. See Incident Channels.

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Step 5: Authenticate with ResolveAI

The first time ResolveAI is added, you will be prompted to sign in to your ResolveAI organization to complete the setup.

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Step 6: Chat with ResolveAI

Mention the bot in a channel and ask a question, for example:
@ResolveAI get 5 error log lines from <clusterName>
@ResolveAI list a few alerts from PagerDuty from the last 6 hours

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Commands

Issue commands by @-mentioning ResolveAI in any channel or group chat where it’s installed. Commands take effect on the conversation where they’re invoked (except list, which is MS Teams tenant-wide).
  • A leading slash on these configurations works too! @ResolveAI /subscribe is treated the same as @ResolveAI subscribe.
  • subscribe and unsubscribe are not available in channels configured as Incident channels, since they’re tied to an active investigation. Use @ResolveAI configure to change the channel type before you subscribe or unsubscribe.

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Using Resolve in an Incident Channel, Group Chat, or Bridge

Resolve supports three incident models on Microsoft Teams — Thread per incident, Group chat per incident, and Channel per incident — chosen in Admin > Incident Channels. For a full overview of how incident channels work, see Incident Investigations.