App for Slack

Use the Resolve app for Slack to investigate alerts autonomously in your incident channels, and interactively ask questions of your observability data.

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Connect Resolve to Slack

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1. Install Application

1. Log in to the ResolveAI App at app0.resolve.ai
2. Open the App Integration page
3. Add a Name and click Install Application
4. In Slack, pick your workspace in the top right corner and click Allow

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2. Invite Resolve App

1. Open your alerts channel, ex. #monitoring-alerts-webstore
2. Type /add and click Add apps to this channel
3. Search Resolve and click Add

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3. List the channels Resolve is monitoring

After adding the Resolve app to the channel, run the command /resolve list

App Scopes

The Resolve app for Slack requests these bot token scopes:

All scopes below are required except channels:join, which is optional and on by default. It lets Resolve join channels you ask it to via incident webhooks or Team settings.
If you decline it during install, you can add Resolve to channels manually or use another Slackbot to add it for you.

OAuth Scope	Description
app_mentions:read	View messages that directly mention @Resolve in conversations that the app is in
channels:history	View messages and other content in public channels that Resolve has been added to
channels:join	Join public channels Resolve is added to via an incident webhook or the Teams configuration page. Optional; enabled by default.
channels:read	View basic information about public channels in a workspace
chat:write	Send messages as @Resolve
commands	Add shortcuts and/or slash commands that people can use
files:read	View files shared in channels and conversations that Resolve has been added to
files:write	Upload, edit, and delete files as Resolve
groups:history	View messages and other content in private channels that Resolve has been added to
groups:read	View basic information about private channels that Resolve has been added to
im:history	View messages and other content in direct messages that Resolve has been added to
im:read	View basic information about direct messages that Resolve has been added to
im:write	Resolve can DM users
links:read	View Resolve URLs in messages
links:write	Show previews of Resolve URLs in messages
mpim:history	View messages and other content in group direct messages that Resolve has been added to
mpim:read	View basic information about group direct messages that Resolve has been added to
reactions:read	View emoji reactions and their associated content in channels and conversations that Resolve has been added to
reactions:write	Add and edit emoji reactions
users:read	View people in a workspace
users:read.email	View email addresses of people in a workspace

It also requests one user token scope:

OAuth Scope	Description
channels:read	View basic information about public channels in a workspace

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How It Works

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Overview

ResolveAI brings intelligent, AI‑driven incident response into Slack. It connects to observability tools and infrastructure, like Datadog, Grafana, Kubernetes, GitHub, etc., and helps your team react faster, investigate more effectively, and shorten MTTR

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Problems We Solve

SRE teams face alert fatigue and long resolution cycles. ResolveAI automates triage, provides first‑pass root‑cause theories, and integrates seamlessly with Slack to reduce cognitive load and accelerate incident response.

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Features & Interactions

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1. Ask Resolve in Slack

You can work with Resolve directly in Slack by mentioning @Resolve in the channels where your team collaborates. Resolve can answer questions, investigate active issues, summarize findings, and link back to the full investigation in Resolve.

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2. Auto-Investigations

Resolve also supports alert-driven workflows in Slack. When an alert message appears in a configured team alert channel, Resolve can recognize it, match it to the underlying alert, and reply with investigation updates in Slack. Auto-investigations are configured at the team level. To activate them:

1. In ResolveAI, open Team Knowledge.
2. Click the team you want to investigate alerts for, or create a new team.
3. Go to the tab Alerts.
4. Create an alert filter for just the important alerts to investigate.
5. Turn on the toggle Auto-Investigate for this filter, and save.
6. Now that auto-investigations are on, Resolve will automatically investigate new alerts that match these filters.
7. If you want Resolve to respond inside Slack when those alerts appear there, also go to Slack channels and add the relevant channel as an Alert channel.

What happens next:

• When Resolve sees an active alert that matches one of your team’s auto-investigation filters, it can automatically start an investigation for that alert.
• If the same alert is also posted into a Slack channel your team has configured as an Alert channel, Resolve can match the Slack message to that alert and respond in Slack with investigation progress and follow-up updates.
• Alerts with no matching filter, or with auto-investigation disabled, are not auto-investigated. They can still be manually investigated by replying in the Slack thread @Resolve /rca.

In practice, this means:

• Alert filters decide which alerts Resolve should investigate.
• Slack alert channels decide where Resolve can see and respond to alert messages in Slack.

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3. Feedback

Resolve supports lightweight feedback in Slack through 👍 and 👎 on Resolve responses and investigation output. That feedback is recorded so the ResolveAI team can review quality, identify gaps, and improve targeted workflows over time. Feedback is useful for evaluation and product improvement, but it is not automatically converted into long-term memory for future investigations. Resolve’s organization-specific memory comes from connected and curated Team Knowledge: runbooks, best practices, dashboards, etc. Learn more about Teams & Knowledge.

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Support & Privacy Policy

Contact help@resolve.ai with any questions, and refer here to our Privacy Policy.