App for Slack

use the resolve app for slack to investigate alerts autonomously in your incident channels, and interactively ask questions of your observability data to get access to the resolve ai application, https //resolve ai/book a demo connect resolve to slack 1\ install application log in to the resolve ai app at https //app0 resolve ai/ open the https //app0 resolve ai/integrations/slack/connect page add a name and click install application in slack, pick your workspace in the top right corner and click allow connect slack workspace 2\ invite resolve app open your alerts channel, ex #monitoring alerts webstore type /add and click add apps to this channel search resolve and click add 3\ list the channels resolve is monitoring after adding the resolve app to the channel, run the command /resolve list app scopes the resolve app for slack requests this set of scopes oauth scope description app mentions\ read view messages that directly mention @resolve in conversations that the app is in channels\ history view messages and other content in public channels that resolve has been added to channels\ manage manage public channels that resolve has been added to and create new ones channels\ read view basic information about public channels in a workspace chat\ write send messages as @resolve commands add shortcuts and/or slash commands that people can use files\ read view files shared in channels and conversations that resolve has been added to files\ write upload, edit, and delete files as resolve groups\ history view messages and other content in private channels that resolve has been added to groups\ read view basic information about private channels that resolve has been added to im\ history view messages and other content in direct messages that resolve has been added to mpim\ history view messages and other content in group direct messages that resolve has been added to reactions\ read view emoji reactions and their associated content in channels and conversations that resolve has been added to reactions\ write add and edit emoji reactions users\ read view people in a workspace users\ read email view email addresses of people in a workspace how it works overview resolve ai brings intelligent, ai‑driven incident response into slack it connects to observability tools and infrastructure, like datadog, grafana, kubernetes, github, etc , and helps your team react faster, investigate more effectively, and shorten mttr problems we solve sre teams face alert fatigue and long resolution cycles resolve ai automates triage, provides first‑pass root‑cause theories, and integrates seamlessly with slack to reduce cognitive load and accelerate incident response features & interactions 1\ ask resolve in slack you can work with resolve directly in slack by mentioning @resolve in the channels where your team collaborates resolve can answer questions, investigate active issues, summarize findings, and link back to the full investigation in resolve 2\ auto investigations resolve also supports alert driven workflows in slack when an alert message appears in a configured team alert channel, resolve can recognize it, match it to the underlying alert, and reply with investigation updates in slack auto investigations are configured at the team level to activate them in resolve ai, open https //app0 resolve ai/teams click the team you want to investigate alerts for, or create a new team go to the tab alerts create an alert filter for just the important alerts to investigate turn on the toggle auto investigate for this filter, and save now that auto investigations are on, resolve will automatically investigate new alerts that match these filters if you want resolve to respond inside slack when those alerts appear there, also go to slack channels and add the relevant channel as an alert channel what happens next when resolve sees an active alert that matches one of your team’s auto investigation filters, it can automatically start an investigation for that alert if the same alert is also posted into a slack channel your team has configured as an alert channel, resolve can match the slack message to that alert and respond in slack with investigation progress and follow up updates alerts with no matching filter, or with auto investigation disabled, are not auto investigated they can still be manually investigated by replying in the slack thread @resolve /rca in practice, this means alert filters decide which alerts resolve should investigate slack alert channels decide where resolve can see and respond to alert messages in slack 3\ feedback resolve supports lightweight feedback in slack through 👍 and 👎 on resolve responses and investigation output that feedback is recorded so the resolve ai team can review quality, identify gaps, and improve targeted workflows over time feedback is useful for evaluation and product improvement, but it is not automatically converted into long term memory for future investigations resolve’s organization specific memory comes from connected and curated team knowledge runbooks, best practices, dashboards, etc learn more about https //docs resolve ai/team knowledge support & privacy policy contact mailto\ support\@resolve ai with any questions, and refer here to our https //resolve ai/privacy policy