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Resolve AI uses limits to maintain reliability and stability of our systems. Here is an outline of the standard limits that apply to each organization.
Need to adjust your org’s limits? Contact us at help@resolve.ai.

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Chat Messages

Users can @-mention Resolve (@Resolve in Slack, @ResolveAI in MS Teams) to send a chat message from either integration.
  • Users can send 1 chat message / second, 5 messages / minute
  • Bots can send 2 chat messages / second, 30 messages / minute
  • Organizations in total can send 500 chat messages / minute

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Auto-Investigations

Some teams configure Resolve to automatically investigate alerts when they fire. Configure which alerts are worth auto-investigating in the Team Knowledge page, under the Alerts configuration tab. When auto-investigations are turned on, Resolve runs an investigation for every new alert that matches the specified filters. To keep an alert storm from overwhelming the system, auto-investigations are rate limited. Lightweight triages and full deep investigations draw from two independent budgets, so a burst of cheap triages can’t exhaust the capacity reserved for deep investigations. The default per-organization budgets are: Which budget an auto-investigation draws from follows its Alert Investigation Mode:
  • Triage mode draws from the triage budget.
  • Investigation mode draws from the deep budget.
  • Adaptive mode starts every alert as a triage (triage budget) and only charges the deep budget when it escalates to a deep investigation.
These are the default budgets. They can be tuned per organization — contact us at help@resolve.ai if you need different limits.
Note: Enterprise customers can run unlimited manual investigations, even when auto-investigations have been rate limited.

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Incidents

When Resolve is added to an incident channel, it subscribes to the channel and follows every update while activity continues. This keeps Resolve engaged through long-running incidents and any lulls in between. If activity dies down for 4 days (96 hours), Resolve pauses its subscription to that channel.
  • To resume the subscription, @-mention Resolve in the channel (Slack or Microsoft Teams)
  • Once resumed, Resolve catches up on messages sent during the pause
  • Even while paused, you can still ask the agent to do work from the Resolve UI or by @-mentioning it in the channel

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Free Self-Serve Trials

  • Each organization can run 20 chats or investigations each day
  • The trial is limited 14 days for new organizations
  • After the trial ends, the organization downgrades to a limited free plan
  • The limited free plan entails each org a daily limit of 2 chats or investigations
Need to upgrade? Contact us at help@resolve.ai.