Why connect workplace collaboration tools to a team?
Connecting your workplace collaboration tools to a team gives Resolve the context it needs to help the right group, in the right place, with the right signals. Without team-connected channels, Resolve can still answer questions, but it has less context about which channels matter for that team’s alerts, discussions, and change activity. When you connect channels to a team, you make that context explicit. This is useful for a few reasons:- Faster investigations: Resolve knows which alert channels belong to the team and can automatically investigate alerts posted there.
- Better change correlation: Resolve can look at your deployment or release channels when investigating incidents, so it can connect changes to regressions more quickly.
- Team-specific context: Resolve can check the channels your team actually uses, instead of treating all activity the same.
- Cleaner workflows: You decide which channels are for alerts, which are for change events, and which are just general places to ask Resolve questions.
Supported Features
- Chat: Ask Resolve questions and query your observability data by @-mentioning it in any connected channel or group chat.
- Alert investigations: Resolve automatically investigates and responds to alerts posted to connected alert channels.
- Evidence: Resolve uses the channel as a source of change events (e.g.: feature flags, deploys, etc.) for investigation.
Channel types
When you add a channel to a team in Resolve, you assign it a type. This tells Resolve what role that channel plays for the team.- Alert: Use this for channels where monitoring or incident alerts are posted. Resolve can auto-investigate alerts from the channel, and your team can also @-mention Resolve there to ask follow-up questions.
- Change event: Use this for channels that contain deploy, release, or infrastructure change notifications. Resolve treats the channel as a source of change events during investigations. You can also add guidance, such as which bots or message patterns indicate a real deployment.
- General: Use this for normal team discussion channels. Resolve will not treat the channel as an alert or change-event feed, but teammates can still @-mention Resolve there to ask questions.