Workplace Collaboration Tools for Team Knowledge

why connect workplace collaboration tools to a team? connecting your workplace collaboration tools to a team gives resolve the context it needs to help the right group, in the right place, with the right signals without team connected channels, resolve can still answer questions, but it has less context about which channels matter for that team's alerts, discussions, and change activity when you connect channels to a team, you make that context explicit this is useful for a few reasons faster investigations resolve knows which alert channels belong to the team and can automatically investigate alerts posted there better change correlation resolve can look at your deployment or release channels when investigating incidents, so it can connect changes to regressions more quickly team specific context resolve can check the channels your team actually uses, instead of treating all activity the same cleaner workflows you decide which channels are for alerts, which are for change events, and which are just general places to ask resolve questions supported features chat ask resolve questions and query your observability data by @ mentioning it in any connected channel or group chat alert investigations resolve automatically investigates and responds to alerts posted to connected alert channels evidence resolve uses the channel as a source of change events (e g feature flags, deploys, etc ) for investigation channel types when you add a channel to a team in resolve, you assign it a type this tells resolve what role that channel plays for the team alert use this for channels where monitoring or incident alerts are posted resolve can auto investigate alerts from the channel, and your team can also @ mention resolve there to ask follow up questions change event use this for channels that contain deploy, release, or infrastructure change notifications resolve treats the channel as a source of change events during investigations you can also add guidance, such as which bots or message patterns indicate a real deployment general use this for normal team discussion channels resolve will not treat the channel as an alert or change event feed, but teammates can still @ mention resolve there to ask questions resolve will join the channel if needed when you add it to a team for setup instructions, see app for slack docid 1h6snyqoiyvttj4utlq4v or app for ms teams (beta) docid\ qahtx0wbw9pc2 ba4clks