PagerDuty

this guide explains how to connect resolve ai with pagerduty how does resolve use the pagerduty integration? resolve receives alert webhooks, which allow you to trigger investigations automatically when alerts fire resolve can also scrape alerts directly from the pagerduty api for use in investigations prerequisites you will need permissions to create webhooks in pagerduty, and admin access to https //app0 resolve ai/integrations/pagerduty/connect in resolve ai 1 in resolve ai, create a webhook in the resolve ui, open the https //app0 resolve ai/integrations/pagerduty/connect click add connection enter name , ex pagerduty skip environments click save in the connections table, click the name of the integration you just created, to re open that integration instance at the bottom of the page click edit under webhooks click the + plus button to add a new webhook give the webhook a name , ex frontend latency use the in ui instructions to get the webhook url and custom header 2\ in pagerduty, create a webhook in pagerduty, open the service you want to connect open integrations > add webhook and fill the following fields webhook url from resolve ui event subscriptions incident triggered incident resolved custom header from resolve ui click add webhook and copy the webhook secret 3\ in resolve ai, enter the webhook secret in the resolve ui, open https //app0 resolve ai/integrations/pagerduty/connect click edit and open advanced settings enter the webhook secret click save optional enable alert scraping in resolve ai, enter your pagerduty api token in the resolve ui, open https //app0 resolve ai/integrations/pagerduty/connect click edit and open advanced settings enter the api token click save