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This guide explains how to connect ResolveAI with PagerDuty. How does Resolve use the PagerDuty integration? Resolve receives alert webhooks, which allow you to trigger investigations automatically when alerts fire. Resolve can also scrape alerts directly from the PagerDuty API for use in investigations.
Prerequisites: You will need permissions to create webhooks in PagerDuty, and admin access to the PagerDuty integrations page in ResolveAI.

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1 . In ResolveAI, create a webhook

  1. In the Resolve UI, open the PagerDuty Integration
  2. Click Add Connection
  3. Enter Name, ex. PagerDuty
  4. Skip Environments
  5. Click Save
  6. In the Connections table, click the Name of the integration you just created, to re-open that integration instance
  7. At the bottom of the page click Edit
  8. Under Webhooks click the + plus button to add a new webhook
  9. Give the webhook a Name, ex. frontend latency
  10. Use the in-UI instructions to get the Webhook URL and Custom Header

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2. In PagerDuty, create a webhook

  1. In PagerDuty, open the service you want to connect.
  2. Open Integrations -> Add Webhook and fill the following fields:
    1. Webhook URL: from Resolve UI
    2. Event Subscriptions
      1. incident.triggered
      2. incident.resolved
    3. Custom Header: from Resolve UI
  3. Click Add Webhook and copy the webhook secret

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3. In ResolveAI, enter the webhook secret

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Optional: Enable Alert Scraping

In ResolveAI, enter your PagerDuty API token: